FAQs

Exchange and credit

How to proceed with an exchange or a credit request?

You have 30 days from the date of purchase to make an exchange or request credit. You must first write us an email: kalekaclothing@gmail.com to receive the information that will allow you to proceed with an exchange or a credit request.

To make an exchange or request credit your clothes must:

-Not having been worn

-Not having been washed

-Be in its original packaging

Do I have to pay shipping costs to make an exchange?

You will be responsible for paying shipping costs to return the items to us. However, we will cover the costs of returning your items to you.

For more information, please contact us by email: kalekaclothing@gmail.com

I received a defective item, what should I do?

you have 5 days following receipt of your item to write to us and notify us of the defective item. You will need to email us: kalekaclothing@gmail.com and send us photos of the defective item along with your order number.

Can I exchange or request a credit for a final sale item?

All purchases made during a sale, such as Black Friday, Boxing Day or any other sale of 25% off or more are final sale. They are therefore neither exchangeable nor creditable.

For more questions, please write to us by email: kalekaclothing@gmail.com

Interviews and Advice

How do I wash my sports clothes?

-Wash them in the washing machine in cold water with clothes of similar colors

-Do not put them in the dryer

-Do not iron them

-When you wash them, turn them inside out

What is the difference between your leggings?

Hiro Flawless leggings stand out as the perfect choice for yoga, lounging and working out, thanks to their high waist and ability to prevent pet hair from clinging to fabrics. On the other hand, our Endura leggings, a little thicker than the Hiro Flawless, are specially designed for running and intensive training sessions, while remaining incredibly comfortable for everyday use. They also share the characteristic of repelling pet hair.

Which sports bras are suitable for my chest?

We offer sports models suitable for small and large busts.

For a high level of support:

For a medium level of support:

Ambassadors

How to become an ambassador?

I advise you to visit this page for more details: Ambassador program

The basic conditions are:

  • Have at least one piece of Kaleka clothing
  • Follow our Instagram: @kaleka_clothing
  • Follow our Facebook: @kaleka_clothing
  • Follow our Tiktok: @kaleka_clothing

If you do not meet these criteria, there is no need to submit your application.